Conflict Resolution at Archetyp Market
Ensuring Fair Transactions
At Archetyp Market, we are committed to providing a secure environment where buyers and sellers can transact with confidence. Should an issue arise, our professional moderation team is equipped to step in and ensure a fair resolution for everyone involved.
Common Dispute Reasons
- The buyer received an item that did not match the description provided in the listing.
- The vendor failed to receive payment for an order that was successfully completed.
- The item that was sent out got lost during shipping or was confiscated.
- There was a security breach of the buyer's or vendor's account, resulting in unauthorized transactions.
Opening a Dispute
- Go to the 'Orders' section in your account to find the disputed transaction.
- Hit the 'Open Dispute' button and choose the appropriate reason from the options available.
- Elaborate on the problem and include any supporting documentation to help clarify the situation.
- Complete and submit the dispute report, then wait for a moderator to be appointed to your issue.
Dispute Resolution Process
After a dispute is initiated, a moderator will assess the information and documentation submitted by both the buyer and seller. They may request further clarification or details through private messages. The final ruling will be based on the policies of Archetyp Market and the specifics of the dispute.
Possible outcomes include:
- Full or partial refund to the buyer
- Release of funds to the vendor
- The resolution might involve canceling the order and refunding the buyer.
- In cases of significant infractions, the responsible party's account may face suspension or banning.
Appeal Process
If either the buyer or vendor disagrees with the moderator’s decision, they can file an appeal within 48 hours. This appeal will bring the matter to a senior moderator who will review all evidence anew and issue a final, binding verdict.
To reduce the likelihood of conflicts, always ensure you thoroughly check listings, vendor reputations, and marketplace rules prior to making a purchase. Keep communication lines open with your trading partner, and attempt to resolve minor concerns directly before seeking moderator assistance.