Frequently Asked Questions
What are the steps to sign up for an account on Archetyp Market?
To sign up, simply click the \"Register\" option located on the homepage. Follow the on-screen instructions, which will require you to enter a username, create a password, and complete a captcha challenge. Keep your login information safe and secure for future access.
How can I reset my password?
In case you have lost your password, click on the \"Forgot Password\" link available on the login screen. You'll need to input your username along with the answer to your security question. Should you still be unable to access your account, reach out to customer support for help.
How can I make a purchase on Archetyp Market?
To make a purchase, locate the item you wish to buy and hit the \"Add to Cart\" button. Then proceed to the checkout process, select your preferred shipping option, and complete the payment to the specified address. After confirming your payment, the seller will start processing your order.
What payment methods are accepted?
Archetyp Market allows transactions using Bitcoin (BTC) and Monero (XMR) for all your purchases. Additionally, there's a built-in currency exchange feature to facilitate conversions between BTC and XMR.
How long does shipping usually take?
Delivery times can differ based on the seller and your geographical location. For domestic shipments, you can expect delivery within 2 to 5 days, while international orders might take between 1 to 4 weeks. Always check the estimated shipping time listed by the vendor.
What should I do if my order does not arrive?
If your order has not arrived by the expected delivery date, reach out to the seller directly for an update on its status. If you don't receive a response from the seller or if they are unable to resolve the problem, you have the option to file a dispute to either get a refund or request that the item be sent again.
How do I open a dispute?
To initiate a dispute, navigate to the order details page and click the \"Open Dispute\" button. You'll need to provide an explanation for the dispute along with any supporting documents. A moderator will be assigned to review your case and decide on the outcome.
When am I eligible for a refund?
You may qualify for a refund under certain conditions, such as not receiving your order, receiving an item that is substantially different from what was advertised, or if the vendor fails to respond. Refund evaluations are conducted by moderators and are determined individually for each case.
For any additional questions or concerns that are not covered in this FAQ section, please don't hesitate to reach out to our support team for expertise and guidance.[email protected]